Contact Us

Call 800.772.1413 to speak with an Account Representative. Hours of operation (ET) are:

Monday - Friday
8 AM - 11 PM
8 AM - 8 PM
11 AM - 11 PM

To make a payment or view your PRA LLC account information, click here.

If we have not met your expectations for courteous customer service, help us resolve your complaint today by:

Call 866.925.7109 to speak with a customer service representative.  Or email us with your question or concern.
Email our Disputes Department to dispute your account with us. Or write: Portfolio Recovery Associates, LLC, Account Disputes Department, 140 Corporate Boulevard, Norfolk, VA 23502
Visit our online Complaint Resolution Center for answers to frequently asked questions about your account with PRA LLC.
Visit our Office of the Consumer Ombudsman to chat live with our consumer advocate and liaison to PRA LLC’s general counsel.


If you are a current stockholder or a prospective investor, call Investor Relations at 757.431.7913

News Media
If you are a news reporter or editor, please visit our Newsroom.

Join Our Team
We are always looking for talented, motivated people to join our team.  Please visit our Careers site to search open positions.

Charitable Contribution Requests
If you are a non-profit organization looking to partner with PRA, please click here for our guidelines.

Corporate Headquarters
120 Corporate Boulevard
Norfolk, VA 23502

888.772.7326 (toll-free)
757.519.9300 (local)