Contact Us

Call 800.772.1413 to speak with an Account Representative. Hours of operation (ET) are:

Monday - Friday
Saturday
Sunday
8 AM - 11 PM
8 AM - 8 PM
11 AM - 11 PM

To make a payment or view your PRA LLC account information, click here.

If we have not met your expectations for courteous customer service, help us resolve your complaint today by:

Call 866.925.7109 to speak with a customer service representative.  Or with your question or concern.
Email our to dispute your account with us. Or write: Portfolio Recovery Associates, LLC, Account Disputes Department, 140 Corporate Boulevard, Norfolk, VA 23502
Visit our online Complaint Resolution Center for answers to frequently asked questions about your account with PRA LLC.
Visit our Office of the Consumer Ombudsman to chat live with our consumer advocate and liaison to PRA LLC’s general counsel.
You can contact our Chief Compliance Officer, Laura White at Portfolio Recovery Associates Inc., 130 Corporate Blvd, Norfolk, VA 23502. Please be sure to include your name, address, account number and telephone number.