Frequently Asked Questions

Q: How can I know whether or not to believe what I read about Portfolio Recovery Associates on the Internet?

A: Believe it or not, there is some bad and factually incorrect information on the Internet. There is information being posted about Portfolio Recovery Associates on the Internet that is simply untrue.

To understand why and how Portfolio Recovery Associates is a reputable collections company, you first need to understand how our business operates. We buy debt from the lenders that loaned you money. In some cases, those lenders have merged with or been acquired by other banks and lenders. Some of the names of the companies to whom you now owe that money may have changed. As a result, sometimes customers simply don’t recognize the debt as being theirs. Portfolio Recovery Associates is an entity responsible for collecting debt and legally entitled to do so.

This is a communication from a debt collector.