Frequently Asked Questions

Q: What standards apply to how Portfolio Recovery Associates goes about collecting my debt? What standards apply to how you may speak to me and when you can call me?

A: We are guided by the set of laws governing the collections industry, passed by United States Congress. Portfolio Recovery Associates is also guided by its own set of company policies that are often more strict than what the government demands. Harassment violates The Fair Debt Collection Practices Act. Portfolio Recovery Associates won’t tolerate violations of the law. It is simply not in our best interest to do so.

This is a communication from a debt collector.