Frequently Asked Questions

Q: If I didn’t borrow the money from you in the first place, why should I pay you?

A: The bank or credit card company that you borrowed from decided they no longer wanted to try to collect the debt. They made a lawful and legitimate business decision to have us “take over” your debt. The contractual agreement you had with your original lender has been transferred to us. Portfolio Recovery Associates is legally the company to whom you owe the money.

In fact, the Portfolio Recovery Associates collection process may be a better arrangement for you. If your original lender decided to “keep” your debt, they’d probably be hiring a succession of collection agencies to try and collect it. Over and over again, you’d be asked to explain and re-explain your situation.

But now you only need to discuss it once – with us. By working with us in good faith, you establish an ongoing relationship with us. If you suffer a new setback or problem, contact us and we can make whatever adjustments necessary to help you repay your debt.

This is a communication from a debt collector.